Support

Help with the Zesd app

Something not working, a question about your account, or an idea for the app? Here is how to reach us and how to do the things people most often ask about.

Email us at support@zesd.co.uk. A person reads every message. Tell us which phone you use and, if something went wrong, what you were doing at the time.

Contact us from the app

In the app, open the Profile tab and choose Contact us. Your message reaches us with your app version and phone model, so we can look into a problem without asking you for them, and our reply shows up in the same place.

To suggest a feature or vote for someone else's, choose Suggest a feature on the same screen.

Subscriptions

Zesd Premium is bought through the App Store or Google Play, so that is where it is managed, changed and cancelled: in your Apple ID’s subscriptions, or in the Play Store under Payments & subscriptions. While you subscribe, Profile → Manage subscription in the app takes you there. Refunds are handled by Apple or Google under their own policies.

Supermarket logins

Zesd fills your basket in your own supermarket account. To remove a supermarket login, open Profile → Shop logins and remove it; that deletes what we stored for it.

Deleting your account

You can delete your account at any time, free of charge:

in the app: Profile → Delete account
without the app: at zesd.co.uk/delete-account, where we email you a confirmation link
if neither works for you: email support@zesd.co.uk.

What is deleted and what is kept is set out in the privacy policy. Deleting your account does not cancel a subscription: cancel it in your App Store or Google Play settings.

Privacy and terms

Read our privacy policy and our terms of service.

Who we are

Zesd is made by ZESD LTD, registered in England and Wales under number 15168580, registered office 48 Hopkin Hopkins Row, London, England, E20 3BD.